RTFM! Whose time is really being wasted?

After reading the You are what you read blog by David J Andersen, I was attracted to the editorial comment RTFM! Whose time is really being wasted?, written back in 2000. As you probably know by now, I hate reading books but that’s not the most important reason why I like the article. What I like about it is the idea of designing out the problems.

If a product does not need a manual, you can save time and energy on reading it and on writing it. And if problems are designed out of the product, the product in inherently more suited for use by the customer which creates customer satisfaction, boosts the product vendor’s reputation and improves the competitiveness of the product (and thereby the product sales). In addition, the product vendor’s can save on the support organization because less customer problems need to be solved.

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About Frank Schophuizen (fschop)

Hi, my name is Frank Schophuizen and I am working as a consultant in CM, Agile and ALM for TOPIC Embedded Systems. I have over 30 years experience in software development in the technology industry, with the last 15 years mainly in process improvement, deployment and integration of methods and tools in the area of CM, Agile development and ALM. I am strongly interested in the complexities of collaboration and integrations in multi-project and multi-site organizations. I have worked with various technology companies such as Philips, ASML, NXP and Vanderlande, and with various tool vendors such as IBM Rational (e.g. ClearCase, Synergy, Jazz products) as well as open source tools (e.g. SVN, Git, Jenkins, Trac, Eclipse). I am living in Eindhoven, the Netherlands, with my wife. We have 3 adult children. My main hobbies are classical music and photography.
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